REF-040 · TESTIMONIALS
What Customers
Have Said
Collected feedback from people who brought watches to us. Varied experiences, straightforwardly reported.
Back to Home4.9
Average rating
340+
Reviews received
94%
Return customers
8+
Years of service
REF-041 · REVIEWS
Customer Experiences
Arthit Tanaka
Chiang Mai
Brought in my grandfather's Seiko automatic that had been sitting in a drawer for maybe eight years. Krit assessed it thoroughly before quoting — there were two worn parts he pointed out that I would never have noticed. The timing record he gave me when I collected it was a nice touch. The watch runs within a few seconds a day now.
June 2026 · Full Overhaul
Priya Wattana
Bangkok (visiting Chiang Mai)
The crown on my dress watch had been getting harder to wind for months. I was in Chiang Mai for a week and found Cogtide through a recommendation. They diagnosed it same day and had it ready before I left. The winding is smooth again. Sunisa was helpful about explaining what had caused the issue in terms I could follow.
June 2026 · Crown & Stem Repair
Martin Löhner
Germany (expat, Chiang Mai)
I collect watches and have used workshops in Germany and Switzerland. Cogtide is the first place in Thailand I would trust with anything important. The overhaul they did on my JLC was careful and well documented. The timing record showed genuine improvement across all positions. A professional setup in a city where that is not always easy to find.
May 2026 · Full Overhaul
Nattaporn Sombat
Chiang Mai
Went in for a strap change — quick, no fuss, done while I waited. The only reason I would not give five stars is that the bracelet I wanted fitted needed a spring bar that took an extra day to source. But they called me the same afternoon to let me know rather than letting me come back for nothing. That I appreciated.
June 2026 · Strap Fitting
Keiko Yamamoto
Japan (travel)
My Omega was losing several minutes a day. I had a week in Chiang Mai and decided to try the local option. They had it assessed the same afternoon and the scope was clear before any work started. Collected it two days before my flight — running well within manufacturer spec according to the timing printout. Would definitely use again.
May 2026 · Full Overhaul
Tom Reuther
UK (digital nomad)
Pushed the crown in too hard and bent the stem on my daily wearer. Found Cogtide on a forum recommendation. They sourced a compatible replacement stem within three days, fitted it, and checked the movement was still running correctly. Honest quote up front, no additions. Exactly what you want in a repair shop.
June 2026 · Crown & Stem Repair
REF-042 · CASE STUDIES
A Few Specific Stories
More detailed accounts from a few jobs that illustrate how we approach particular situations.
CASE · 01
Vintage Longines Manual-Wind, Circa 1965
SITUATION
A Chiang Mai resident brought in a Longines manual-wind from her father. The watch had not been worn in around 15 years. The movement was seized and the mainspring would not turn. She was uncertain whether restoration was practical given the age.
APPROACH
Full disassembly and ultrasonic cleaning. The mainspring required replacement — we sourced a compatible part and fitted it. The balance staff was examined and found intact. After cleaning and lubrication, regulation across six positions took two days.
OUTCOME
Movement running at +8 seconds per day in crown-up position, within reasonable range for a vintage calibre. Customer collected with timing record. Total time: three weeks. The watch is being worn daily.
"I assumed it was beyond repair. The fact that it is ticking again and keeping reasonable time is more than I expected."
CASE · 02
Chronograph Pusher Failure on a Seiko 6138
SITUATION
A collector brought in a vintage Seiko chronograph with a lower pusher that had stopped returning after activation. The pusher tube itself was distorted, a common issue on worn examples of this calibre.
APPROACH
Pusher tube carefully removed and examined. A replacement tube was sourced from a parts supplier. The pusher spring was checked and found acceptable. The chronograph function was tested through multiple start/stop/reset cycles after reassembly.
OUTCOME
Pusher returns consistently. Chronograph function confirmed across 20+ cycles. Turnaround: ten days including parts sourcing. Customer had been unable to find this repair elsewhere in the city.
"Two other shops said they couldn't source the part. Cogtide found it and had it fitted within the week."
REF-043 · CONTACT
Reach the Workshop
TELEPHONE
+66 92 318 7042ADDRESS
209 Nimmanhaemin Rd
Su Thep, Chiang Mai
HOURS
Mon–Fri 09:00–18:00
Sat 10:00–16:00
REF-044 · NEXT STEP
Your Watch Deserves the Same Attention
Drop us a message or call the workshop. We will be straightforward about what your watch needs and what it will cost.
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