Privacy Policy

1. Introduction

Cogtide ("we", "us", "our") operates the website at cogtidex.pro and provides watch repair and restoration services from our workshop at 209 Nimmanhaemin Road, Su Thep, Chiang Mai 50200, Thailand. We are committed to handling personal information with care and in accordance with applicable Thai data protection law, including the Personal Data Protection Act B.E. 2562 (PDPA).

This policy explains what data we collect, why we collect it, how it is stored and used, and what rights you have in relation to it. For questions not answered here, contact us at [email protected].

2. Data We Collect

We collect personal data only when it is provided to us directly, through the following means:

• Contact forms — name, email address, phone number (optional), and any message content you choose to include.
• Service records — when you bring a watch in for repair, we record your name and contact details alongside the service work order.
• Email and phone enquiries — correspondence and call records where you have initiated contact.
• Cookies and analytics — automatically collected website usage data (see Section 5).

Legal basis: Processing is carried out on the basis of your consent (for marketing), contractual necessity (for service delivery), and legitimate interest (for operating and improving our workshop and website).

Retention: Service records are held for 5 years from the date of repair. Contact enquiries not resulting in a service are held for 12 months. You may request deletion at any time.

3. How We Use Your Data

• To respond to enquiries and manage service bookings
• To maintain records of work carried out on your watch
• To contact you regarding your repair status or collection
• To send occasional service reminders if you have consented
• To improve our website and understand how it is used
• To comply with legal obligations under Thai law

We do not sell personal data. We do not share it with third parties for marketing purposes.

We may share data with service providers who assist us in operating the website (such as website hosting), under agreements that require them to protect the data. We may also disclose data when required by Thai law or court order.

4. Data Protection Measures

• Website communications are encrypted using TLS (HTTPS)
• Physical service records are stored in a locked cabinet within our workshop
• Digital records are held on password-protected systems with limited staff access
• We do not store payment card details — payments are handled in person
• In the event of a data breach likely to affect your rights, we will notify you and the relevant authority within the timeframes required by Thai PDPA

5. Cookies

Our website uses cookies to function and to understand usage patterns. These fall into the following categories:

• Essential — required for basic site operation. These cannot be disabled.
• Analytics — help us understand how visitors use the site. Optional.
• Marketing — used for advertising-related functions. Optional.
• Preferences — remember your settings. Optional.

You can manage your cookie preferences via our Cookie Policy page.

6. Your Rights

Under the Thai Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data, subject to legal retention requirements
• Portability — receive your data in a portable format
• Objection — object to processing based on legitimate interest
• Withdrawal of consent — withdraw consent for any consent-based processing at any time
• Complaint — lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may link to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site you visit.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will arrange for its deletion.

9. Policy Updates

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. If changes are significant, we will note them prominently. Continued use of our website after an update constitutes acceptance of the revised policy.

10. Contact

Data Controller: Cogtide

209 Nimmanhaemin Road, Su Thep, Chiang Mai 50200, Thailand

Privacy enquiries: [email protected]

Phone: +66 92 318 7042