REF-020 · BENEFITS
What You Get
When You Choose Cogtide
A straight account of how we work and what that means for your watch — without embellishment.
Back to HomeREF-021 · OVERVIEW
Six Things Worth Knowing
These are the aspects of our work that matter most to the people who bring watches to us.
Experienced Hands
Our lead watchmaker trained formally in Switzerland and has worked on movements from the 1930s through to current production. That range matters when something unusual arrives.
Written Timing Records
Every overhaul includes a printed timing report. You can see what the movement was doing when it arrived and how it performs after service.
No Surprises on Price
Prices are stated up front. If additional issues surface mid-repair, work pauses and you decide whether to continue. Nothing is added without your agreement.
Proper Cleaning Process
Components are cleaned ultrasonically before lubrication — old lubricant residue removed, not simply diluted with fresh oil on top.
12-Month Warranty
Overhaul work carries a 12-month service warranty on the repair performed. If the issue recurs within that period, we address it at no additional cost.
Walk-In Friendly
Bracelet and strap adjustments are handled same-visit in most cases. No appointment needed for these — just drop in during workshop hours.
REF-022 · EXPERTISE
Formal Training, Practical Experience
Watchmaking is a craft that compounds over time. Our lead technician trained at a recognised horological school and has worked on movements across Switzerland, Japan, and Germany for more than a decade. This breadth means we recognise complications and quirks that a generalist repair shop would not encounter.
- Manual-wind, automatic, and quartz calibres
- Vintage and modern movements serviced
- Chronograph and complication experience
8+
Years of workshop operation in Chiang Mai
1,200+
Movements serviced since opening
REF-023 · PROCESS
A Consistent Process, Every Time
We follow the same sequence on every overhaul regardless of the watch's value or complexity. There is no abbreviated version for less expensive pieces. The process is what it is, and it is what produces a reliable result.
REF-024 · TOOLS
Current Equipment, Traditional Approach
We use an ultrasonic cleaning system, a timing machine capable of measuring in multiple positions, and calibrated tools suited to fine movements. These are not luxuries in watchmaking; they are requirements for work done to a reasonable standard.
- Multi-position timing machine measurement
- Ultrasonic parts cleaning system
- Calibrated demagnetisation
Why Equipment Matters
A timing machine removes guesswork. Rather than judging performance by listening or comparing to a reference, we measure amplitude, rate, and beat error across positions. You receive the numbers, not a verbal description of how it feels.
REF-025 · COMPARISON
How We Compare
A straightforward look at the differences that tend to matter to people who care about their watches.
| Feature | Typical Repair Shop | Cogtide |
|---|---|---|
| Written timing record provided | ||
| Price agreed before work begins | ||
| Ultrasonic cleaning of components | ||
| 12-month service warranty on overhaul | ||
| Vintage movement experience | Varies | |
| Notified before any additional work | Varies | |
| Walk-in strap fitting |
REF-026 · DISTINCTIONS
What Makes Us Different
Timing Documentation as Standard
Very few independent workshops include a printed timing record with overhaul work. We do it as a matter of course — it keeps us accountable and gives you something concrete to refer to.
Work Pauses if Scope Changes
If we open a movement and find something that changes the scope of work, we stop and contact you. We do not proceed and add to the bill afterwards.
No Overselling of Services
If a watch needs only a strap change, that is what we recommend. If the movement is running well and does not yet require an overhaul, we say so rather than scheduling unnecessary work.
Repairs Stay in Our Workshop
We do not send watches to third-party technicians. All work is carried out in our Nimman Road workshop by our own team. You always know where your piece is.
REF-027 · RECOGNITION
Track Record
WOSTEP
Lead watchmaker trained under WOSTEP-recognised horological curriculum
4.9 / 5
Average customer rating across 340 reviewed service jobs since 2021
1,200+
Movements serviced since the workshop opened on Nimmanhaemin Road
94%
Of customers who have returned for a second or subsequent service
REF-028 · NEXT STEP
See the Difference in Your Watch
Bring your watch in or send us a note describing what you have noticed. A brief conversation is usually enough to establish whether and how we can help.
Get in Touch